Cloudbeds connection support

How to connect a Check Inn kiosk to Cloudbeds

How do sign up for a Check-Inn kiosk?
You can sign up for a Check-Inn kiosk by reaching out to us at sales@checkinn.com.au, or by simply requesting the integration on your Cloudbeds marketplace.
How to connect your Check Inn kiosk with Cloudbeds for the first time?
Once you have gotten in touch or requested the integration on your cloudbeds marketplace we will work with you throughout the process. From ordering your kiosk, to installation, and to the connection of the kiosk to your cloudbeds account.
Specific functionality of the Check Inn kiosk with Cloudbeds
The Check Inn Kiosk is an unattended solution to allow guests to perform booking, check-in, payment, and collect their keys. The main functionality of the kiosk is to allow guests to:
  • Check-in to pre-booked reservations.
    • (For both single and group bookings)
  • Complete walk-in bookings
  • Extend their stay
  • Drop Keys
  • Take Payment
What are the limitations of the Check-Inn kiosk with Cloudbeds?

The Cloudbeds integration has the following limitations:

  • The check inn kiosk will not split a booking when extending a reservation. So when a client tries to extend, if the room is no longer available the kiosk will not be able to extend the booking
  • The check inn kiosk cannot edit the end date for reservations that are paying extra occupant fees. This means that in this situation the following functionality is not available:
    • Guests will not be able to extend their stay
    • Guests will not be able to check out early
In each of the above cases the guest will receive an message that in order to perform their desired function they will need to contact reception.
How to disconnect your Check-Inn kiosk from Cloudbeds?
To disconnect your Check-Inn kiosk from Cloudbeds, go into the Cloudbeds Marketplace and click the Disconnect button, as per the directions in this article
FAQ
1 - How to get support?
Email us for support at support@checkinn.com.au, or see the "Get in touch" section at the bottom of this page for other ways to get in touch

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